At TraxNYC our customer policy is built around making your purchase experience better than in any other jewelry store or website. Please keep in mind that that our policy is FLEXIBLE. If you have a problem with what you purchased, we will try to help you until you’re 100% satisfied.
All items purchased on traxnyc.com are GUARANTEED to be exactly as described. If for any reason, you wish to return it, a restocking fee may apply.
TraxNYC can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with:
- VISA, MasterCard, American Express, or Discover card
- Money Order
- Bank Wire Transfer
- Cash (In-House Appointment)
Items usually ship within 2 to 5 days of purchase. If you need an item by a certain date, this can be arranged. Please call any of our Customer Representatives if you wish to make this type of request. We ship WORLD-WIDE; contact us for the rates.
TraxNYC offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. Additionally, you can purchase an extended warranty.
Your purchased merchandise will be appraised and certified by a TraxNYC jewelry expert. Your appraisal will include all the specifics of your item—such as carat weight, gram weight, diamond grade, current market value, and more. Your appraisal will also be stamped with our company’s corporate stamp, making it an official TraxNYC corporate document. This appraisal is an $80 value! But it’s yours free* because we value our customers!
- Free appraisals are not included for international orders. Please contact a representative for more information.
- We do not include free appraisals for any gold chains without diamonds.