At TraxNYC our customer policy is built around making your purchase experience better than in any other jewelry store or website. Please keep in mind that that our policy is FLEXIBLE. If you have a problem with what you purchased, we will try to help you until you’re 100% satisfied.

Below are the terms and conditions that govern the use of this website. Your use of traxnyc.com for making an actual purchase indicates your acceptance of these terms and conditions. Please read them carefully. traxnyc.com reserves the right to decline any customer. It may require verification information from the card-issuer prior to dispatch of any goods. traxnyc.com also reserves the right to hold shipping of any ordered product. traxnyc.com is not responisble for any typographical errors.

All items purchased on traxnyc.com are GUARANTEED to be exactly as described or you get your FULL money back.

• If the item that you purchased does not meet your expectations, you may choose to return it. A return must be made within 14 days of receiving* the item and get a refund on the item which will be subject to specific fees below.
  
  
  *Receiving the item is considered by the date in which estimated by the shipping service upon shipment.
• Shipping costs for the item will not be refunded.
• A restocking fee shall be applied for returned goods following the price range table provided below:

  PRICE OF GOODS	RESTOCKING FEE
  a. $1 - $100	$15
  b. $101 - $300	$25
  c. $301 - $500	$40
  d. $501 - $900	$50
  e. $901 - $1500	$60
  f. $1501 - $2500	$70
  g. $2501 - $6500	$120
  h. $6501 - $10000	$220
  i. $10001 - $15000	$350
  j. $15001 and Up	$450

  
  Please note that other retailers charge 15%
  
  In some cases, we can use your restocking fee as credit towards another purchase
  
  Exchange fee is $25.
• All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing), this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.
  Any Custom work (including resizing, custom order, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.
• For any more further questions regarding the Return policy, please contact a TraxNYC Customer Representative by clicking the contact button above. Returns with our merchandise are quite rare as we take great means to provide you merchandise the best possible way. In any case, we guarantee that we are going to do our best to give you the shopping experience that’s all about you.

• TraxNYC can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with a VISA, MasterCard, American Express, or Discover card. However we do accept other types of payments such as:
  • Check
  • Money Order
  • Bank Wire Transfer
  • PayPal
  • Cash (In-House Appointment)
  
  To use any of the four payment methods mentioned above, you will have to contact a TraxNYC Customer Representative.
• IMPORTANT: In some rare cases, credit card payments will have to be verified. Whenever we determine that card verification is necessary, our representative will call you shortly after we receive your payment to verify some key information, such as your shipping address. We take this extra precaution to make sure that you authorized the purchase made on your credit card.

• Items usually ship within 2 to 5 days of purchase.
• Your item is guaranteed to be shipped within 12 days of your purchase.
• If your item is not shipped within 12 days of purchase, you may request an instant refund of the purchase price and the shipping fee. When the item does ship but only after 12 days, it will be express delivered at no extra charge.
• If you need an item by a certain date, this can be arranged. Please call any of our Customer Representatives if you wish to make this type of request.
• We ship WORLD-WIDE; contact us for the rates.

Note 1: Your item will be professionally packaged and come in a lovely jewelry box.
Note 2: All packeges shipped within New York State are subject to the New York State Sales Tax of 8.875%.

• TraxNYC offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. Additionally, you can purchase an extended warranty at the following rate:
  
  4 month - $39.95
  6 month - $54.95
  
  However you will have to pay for shipping services.

• Even after your warranty expires, we will stand behind our merchandise; just give us a call and we can make any repair you may need for the minimum cost possible, regardless of how the jewelry was damaged. This warranty is a priceless value! It’s yours free because we value our customers!!!

• Before shipment, your purchased merchandise will be appraised and certified by a TraxNYC jewelry expert. Your appraisal will include all the specifics of your item—such as carat weight, gram weight, diamond grade, current market value, and more. Your appraisal will also be stamped with our company’s corporate stamp, making it an official TraxNYC corporate document. This appraisal is an $80 value! But it’s yours free* because we value our customers!!!
*Free appraisals are not included for international orders. Please contact a representative for more information.
*We do not include free appraisals for any gold chains without diamonds.
• Note: Joe Rodeo Watches do not come with appraisals. Their retail values and all other official information are listed on the manufacturer’s website at http://www.joerodeo.com