WHAT HAPPENS AFTER I SUBMIT MY ORDER VIA YOUR WEBSITE?
Once you submit your order, a credit card authorization hold occurs for the full amount. An authorization checks if your credit card is valid and that you have sufficient funds to complete the online transaction. The total amount of the online transaction is held and deducted from your credit card limit. Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to us until we capture the funds. Typically we try to capture funds and ship your order within a 7 day window. However, some pieces may take longer to produce and therefore may not ship for 2-3 weeks from date of order.
HOW LONG DOES A CREDIT CARD AUTHORIZATION LAST?
The credit card authorization period can last up to 7 days in which we are able to issue a credit card capture to retrieve the funds from your account. If the credit card authorization has not been captured within the 7 days the authorization becomes void. The funds are no longer held from your account and are put back into your account. The length of time it takes for the funds to be put back depends on your credit card issuing bank but is usually 3-5 business days.
WHAT IS VERIFICATION/EXTRA VERIFICATION ?
Once an order is placed, it is sent to our verification department where we monitor any transaction for possible fraud. Depending on the nature of the transaction, the order may be sent to “Extra-Verification”. In this process, you will be sent an email requesting some form of identification (License, Passport, etc.) as well as the credit card used for the purchase (Last 4 digits). In extreme cases, you maybe asked to send a photo of yourself holding both items (picture will be attached to email as an example). This is done to ensure that the person placing the order is, in fact, the cardholder. Keep in mind that we do not save these emails in our server, but rather attach them to your customer profile so that you can avoid this process in the future should you place a future order.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We do our best to turn orders around as quickly as possible, but some items can take up to 2-3 weeks to receive. If you need something by a certain date or would like to expedite shipping, please make sure to put that in the notes section of your order, or send us an email at email@example.com We will always do our best to accommodate your requests and we appreciate your understanding and patience.
WHAT IS YOUR LAYAWAY POLICY?
Layaways require a 12.5% deposit of the items total. Final payment must be made within 180 days, how you choose to pay for the item is at your discretion. Items are not shipped until paid in full. Any cancellations will result in a refund in the form of credit toward a future purchase
- If you are not 100% satisfied with your purchase, you can return the merchandise. A return must be made within 14 days of receiving* the item. *Receiving: is the estimated date on which the item will be delivered (this date is determined by the shipping company once the package is shipped).
- Shipping costs for the item will not be refunded.
- A restocking fee shall be applied for returned goods following the price range table provided below :
PRICE OF GOODS RESTOCKING FEE $1 - $100 $15 $101 - $300 $25 $301 - $500 $40 $501 - $900 $50 $901 - $1500 $60 $1501 - $2500 $70 $2501 - $6500 $120 $6501 - $10000 $220 $10001 - $15000 $350 $15001 and Up $450 Please note that other retailers charge 15% In some cases, we can use your restocking fee as credit towards another purchase
- All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing),this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer. Any Custom work (including resizing, custom order, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.
- For any more further questions regarding the Return policy, please contact a TraxNYC Customer Representative by clicking the contact button above.
Returns with our merchandise are quite rare as we take great means to provide you your merchandise in the best possible way.
In any case, we guarantee that we are going to do our best to give you the shopping experience that’s all about you.
$15 for anywhere in the Continental USA and $50 for any international shipments, additionally all these packages will be sent via USPS priority mail.
- TraxNYC can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with a VISA, MasterCard, American Express, or Discover card. However we do accept other types of payments such as :
- Money Order
- Bank Wire Transfer
- Cash (In-House Appointment)
- To use any of the four payment methods mentioned above, you will have to contact a TraxNYC Customer Representative.
- IMPORTANT:In some rare cases, credit card payments will have to be verified. Whenever we determine that card verification is necessary, our representative will call youshortly after we receive your payment to verify some key information, such as your shipping address. We take this extra precaution to make sure that you authorized the purchase made on your credit card.
- Items usually ship within 2 to 5 days of purchase.
- When the item does ship but only after 12 days, it will be express delivered at no extra charge.
- If you need an item by a certain date, this can be arranged. Please call any of our Customer Representatives if you wish to make this type of request.
- We ship WORLD-WIDE ; contact us for the rates.
- Note 1 : Your item will be professionally packaged and come in a lovely jewelry box.
- Note 2 : All packages shipped within New York State are subject to the New York State Sales Tax of 8.875%.
- TraxNYC offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. Additionally, you can purchase an extended warranty at the following rate :
4 month - $39.95
6 month - $54.95
SHIPPING NOT INCLUDED
- Even after your warranty expires, we will stand behind our merchandise; just give us a call and we can make any repair you may need for the minimum cost possible, regardless of how the jewelry was damaged. This warranty is a priceless value. We highly value our customers and stand by our products.
- Before shipment, your purchased merchandise will be appraised and certified by a TraxNYC diamond jewelry expert. Your appraisal will include all the specifics of your item—such as carat weight, gram weight, diamond grade, current market value, color of diamond (such as for black diamonds) and more. Your appraisal will also be stamped with our company’s corporate stamp, making it an official TraxNYC corporate document. This appraisal is an $80 value, yours free* to our valued customers.
* Free appraisals are not included for international orders. Please contact a representative for more information.
* We do not include free appraisals for any gold chains without diamonds.
- NOTE:Joe Rodeo Watches do not come with appraisals. Their retail values and all other official information are listed on the manufacturer’s website at http://www.joerodeo.com