See our Showroom
62 W 47th st, Suite 14A-1
New York NY 10036
Customer Care Center
1-212-391-3832
 

Privacy Policy
At TraxNYC our customer policy is built around making your purchase experience better than in any other diamond jewelry store or website. We will never share or sell your information for any purpose. Your trust in us is taken very seriously and we have a strong no-spam policy. Your personal information will only be used to complete and verify your order and for security purposes. Below are the terms and conditions that govern the use of this website. Your use of TraxNYC.com for making an actual purchase indicates your acceptance of these terms and conditions. Please read them carefully. TraxNYC.com reserves the right to decline any customer. It may require verification information from the card-issuer prior to dispatch of any goods. TraxNYC.com also reserves the right to hold shipping of any ordered product. TraxNYC.com is not responsible for any typographical errors.
Guarantee
Your satisfaction is our #1 priority TraxNYC is the most secure diamond jewelry website online today. We use secure HTTP protocol during checkout for 100% client information protection. There is no better way to secure your money than with a jewelry purchase. Historically, diamonds have gone up in value almost every single year since such rare commodities never go out of fashion. The same goes for gold, as can be seen from its rapid rise in price over the last few years. Our competitive pricing means your investment gets the most bang for the buck. We can match any sized budget for the gemstone investment you'll make, whether it's black diamonds or white. Black diamond jewelry is remarkably affordable while still retaining that diamond edge and shine. TraxNYC is always here to help you make the best purchase possible. We have a high percentage of repeat customers that love our service and products. State-of-the-art online security teamed with great pieces at ground-level prices – you'll never need to visit an 'offline' diamond jewelry store again (though we do have a showroom for your persual in Midtown Manhattan).
Returns
  • If the item that you purchased does not meet your expectations, you may choose to return it. A return must be made within 14 days of receiving* the item. * Receiving the item is considered by the date in which estimated by the shipping service upon shipment.
  • Shipping costs for the item will not be refunded.
  • A restocking fee shall be applied for returned goods following the price range table provided below :
    PRICE OF GOODS RESTOCKING FEE
    $1 - $100 $15
    $101 - $300 $25
    $301 - $500 $40
    $501 - $900 $50
    $901 - $1500 $60
    $1501 - $2500 $70
    $2501 - $6500 $120
    $6501 - $10000 $220
    $10001 - $15000 $350
    $15001 and Up $450
    Please note that other retailers charge 15%
    In some cases, we can use your restocking fee as credit towards another purchase
  • All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing), this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer. Any Custom work (including resizing, custom order, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.
  • For any more further questions regarding the Return policy, please contact a TraxNYC Customer Representative by clicking the contact button above. Returns with our merchandise are quite rare as we take great means to provide you your merchandise in the best possible way. In any case, we guarantee that we are going to do our best to give you the shopping experience that’s all about you.
  • NOTE : Please DO NOT send items back to us for return after 14 days. If you do, we will hold on to your package until you pay for the shipping back; $15 for anywhere in the Continental USA and $50 for any international shipments, additionally all these packages will be sent via USPS priority mail.
Payment Options
  • TraxNYC can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with a VISA, MasterCard, American Express, or Discover card. However we do accept other types of payments such as :
    • Check
    • Money Order
    • Bank Wire Transfer
    • PayPal
    • Cash (In-House Appointment)
    • To use any of the four payment methods mentioned above, you will have to contact a TraxNYC Customer Representative.
  • IMPORTANT:
    In some rare cases, credit card payments will have to be verified. Whenever we determine that card verification is necessary, our representative will call youshortly after we receive your payment to verify some key information, such as your shipping address. We take this extra precaution to make sure that you authorized the purchase made on your credit card.
Shipping
  • Items usually ship within 2 to 5 days of purchase.
  • When the item does ship but only after 12 days, it will be express delivered at no extra charge.
  • If you need an item by a certain date, this can be arranged. Please call any of our Customer Representatives if you wish to make this type of request.
  • We ship WORLD-WIDE ; contact us for the rates.
  • Note 1 : Your item will be professionally packaged and come in a lovely jewelry box.
  • Note 2 : All packages shipped within New York State are subject to the New York State Sales Tax of 8.875%.
Warranty
  • TraxNYC offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. Additionally, you can purchase an extended warranty at the following rate :
     
    4 month - $39.95
    6 month - $54.95
     
    SHIPPING NOT INCLUDED
  • Even after your warranty expires, we will stand behind our merchandise; just give us a call and we can make any repair you may need for the minimum cost possible, regardless of how the jewelry was damaged. This warranty is a priceless value. We highly value our customers and stand by our products.
Appraisal
  • Before shipment, your purchased merchandise will be appraised and certified by a TraxNYC diamond jewelry expert. Your appraisal will include all the specifics of your item—such as carat weight, gram weight, diamond grade, current market value, color of diamond (such as for black diamonds) and more. Your appraisal will also be stamped with our company’s corporate stamp, making it an official TraxNYC corporate document. This appraisal is an $80 value, yours free* to our valued customers.
     
    * Free appraisals are not included for international orders. Please contact a representative for more information.
    * We do not include free appraisals for any gold chains without diamonds.
  • NOTE:
    Joe Rodeo Watches do not come with appraisals. Their retail values and all other official information are listed on the manufacturer’s website at http://www.joerodeo.com