Welcome to TraxNYC! We offer 2-year No Fee Layaway Program. Use code "GOLD" for Extra Savings! Shop Now

At TraxNYC our customer policy is built around making your purchase experience better than in any other diamond jewelry store or website. We will never share or sell your information for any purpose. Your trust in us is taken very seriously and we have a strong no-spam policy. Your personal information will only be used to complete and verify your order and for security purposes. Below are the terms and conditions that govern the use of this website. Your use of TraxNYC.com for making an actual purchase indicates your acceptance of these terms and conditions. Please read them carefully. TraxNYC.com reserves the right to decline any customer. It may require verification information from the card-issuer prior to dispatch of any goods. TraxNYC.com also reserves the right to hold shipping of any ordered product. TraxNYC.com is not responsible for any typographical errors.
Privacy Policy

TraxNYC Corp is committed to protecting your privacy. This Privacy Policy sets out the TraxNYC.com policy with respect to our collection, use and disclosure of personal information.

Contact Information

TraxNYC welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy or if you wish to review or edit your personal information, please contact us by e-mail at service@traxnyc.com and we will use reasonable commercial efforts to address any concerns that you may have.

Collection of Personal Information

In your dealings with TraxNYC.com you may provide TraxNYC with personal information. Personal information for the purposes of this Privacy Policy means information that can be used to personally identify you or is associated with any such information, but does not include the name, title or business address or telephone number of an employee of an organization.


  1. Marketing, Promotions, and Advertising - Administer contests, provide email based promotions, identify product interest, provide interactive features on the website, promote products ect.
  2. Fraud prevention and compliance - prevent fraudulent transactions, protect security of our data, assist law enforcement to respond to legal inquiries, authenticate customers, ect.
  3. Product and Service fulfillment - manage, and communicate to customers about their orders, provide customer service, ect
  4. In-House operations - website optimization, ETC

Cookie Use

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. We use cookies to maintain session state and the use of cookies is fundamental to the operation of our website site. Our use of cookies is to enable us to relate your use of this site to information that you have specifically and knowingly provided; we do not store personal information within the cookie. If you have set your browser to warn you before accepting cookies, you should receive a warning message with each cookie. You may refuse cookies by turning them off in your browser, however you should be aware that our site, like most other popular sites, may not work properly with "cookies disabled".

Use and Disclosure of Personal Information

Except as part of the sale of all or substantially all of the assets of TraxNYC, TraxNYC will not sell, trade or rent your personal information to any third party. We will only use and/or disclose personal information in order to:

  1. understand and meet your needs and preferences;
  2. develop new and enhance existing service and product offerings;
  3. manage and develop our business and operations; and
  4. meet legal and regulatory requirements.

We also reserve the right to use, disclose, sell, trade or rent data aggregated provided that the data is not linked to any specific individual. Except where we are required by law to disclose personal information, we will require any person to whom we provide your personal information to agree to comply with our then current Privacy Policy. We will take reasonable commercial efforts to ensure that they comply with our Privacy Policy, however we will have no liability to you if any person fails to do so. Our site has security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control.


TraxNYC has initiated various administrative, technical, and procedural measures to safeguard customer information. For the purposes of customer information we only accept orders from our website, and secure web browsers that permit communication through a secure Socket Layer (SSL), by encrypting all of your personal information including credit card number, name and address to prevent individuals from reading this information as it travels over the Internet. Please note we do not disclose our further security measures as this could be beneficial to perpetrators and criminals. Additionally, no security and safeguard measures are 100% effective. You should always use appropriate self-protection measures and practice safe browsing on the internet. Please see National Cybersecurity Alliance https://staysafeonline.org.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to us via any means. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information via the Website, the Apps or through the Services, make any purchases using the Website, the Apps or the Services, use any of the interactive or public comment features of the Website, the Apps or the Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact our Customer Service department at 1-212-391-3832 or service@traxnyc.com.

Accessing and Updating Your Personal Information and Preferences

If you are a registered user at traxnyc.com, you may access and update your registration information and your communication preferences under My Account or by contacting us via email at service@traxnyc.com. Any user who receives an email communication from the Site may choose not to receive such communications in the future by following the instructions in the email communication to unsubscribe. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

Changes to this Policy

TraxNYC will occasionally update this Privacy Policy to reflect company and customer feedback or changes to privacy legislation. We encourage you to periodically review this Privacy Policy to be informed of how TraxNYC is protecting your personal information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of TraxNYC, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number or other similar such information ("personal information");
  • that is about you but individually does not identify you; and/or
  • about your internet connection, the equipment you use to access our Services and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, Facebook and its affiliates.

Information You Provide to Us.

The information we collect on or through TraxNYC may include:

  • Information that you provide by filling in forms on TraxNYC. This includes information provided at the time of registering to use TraxNYC. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with TraxNYC.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out using TraxNYC and of the fulfillment of your orders. You may be required to provide financial information before consummating a transaction using TraxNYC.
  • Your search queries on TraxNYC.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to TraxNYC, including traffic data, location data, logs and other communication data and the resources that you access and use as you use TraxNYC.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve TraxNYC and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Services according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to TraxNYC.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of TraxNYC. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to TraxNYC.
  • Flash Cookies. Certain features of TraxNYC may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on TraxNYC. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our TraxNYC and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-party Use of Cookies and Other Tracking Technologies.

Some content or applications, including advertisements, on TraxNYC may be served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use TraxNYC. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present TraxNYC to you.
  • To provide you with information, products or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Services.
  • To allow you to participate in interactive features on TraxNYC.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of TraxNYC's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our users is among the assets transferred.
  • To third parties to market their products or services to you if you have consented to or otherwise not opted out of these disclosures.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Changing Your Personal Information Access. You can always opt-out by logging into TraxNYC and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes, opting out of our marketing communications located at the bottom of our emails, or by sending us an e-mail stating your request to service@traxnyc.com
  • Promotional Offers and Sweepstakes from the Company. If you do not wish to have your e-mail address or other contact information used by us to promote our own or third parties' products or services, you can opt-out at time of sign up by unchecking the box on the sign up form, or by sending an email stating your request to service@traxnyc.com.
  • Accessing and Correcting Your Information You can review and change your personal information by logging into TraxNYC and visiting your account profile page, if you have created an account on TraxNYC.com. You may also send us an e-mail at service@traxnyc.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


Your privacy rights are governed under N.Y. State Tech. Law 201 to 208

Order Process


Once you submit your order, a credit card authorization hold occurs for the full amount. An authorization checks if your credit card is valid and that you have sufficient funds to complete the online transaction. The total amount of the online transaction is held and deducted from your credit card limit. Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to us until we capture the funds. Typically we try to capture funds and ship your order within a 7 day window. However, some pieces may take longer to produce and therefore may not ship for 2-3 weeks from date of order.


The credit card authorization period can last up to 7 days in which we are able to issue a credit card capture to retrieve the funds from your account. If the credit card authorization has not been captured within the 7 days the authorization becomes void. The funds are no longer held from your account and are put back into your account. The length of time it takes for the funds to be put back depends on your credit card issuing bank but is usually 3-5 business days.


Once an order is placed, it is sent to our verification department where we monitor any transaction for possible fraud. Depending on the nature of the transaction, the order may be sent to "Extra-Verification". In this process, you will be sent an email requesting some form of identification (License, Passport, etc.) as well as the credit card used for the purchase (Last 4 digits). In extreme cases, you maybe asked to send a photo of yourself holding both items (picture will be attached to email as an example). This is done to ensure that the person placing the order is, in fact, the cardholder. Keep in mind that we do not save these emails in our server, but rather attach them to your customer profile so that you can avoid this process in the future should you place a future order.


We do our best to turn orders around as quickly as possible, but some items can take up to 2-3 weeks to receive. If you need something by a certain date or would like to expedite shipping, please make sure to put that in the notes section of your order, or send us an email at service@traxnyc.com We will always do our best to accommodate your requests and we appreciate your understanding and patience.


You may request to cancel your order and we will issue you a full refund unless the production stage is complete, or your order has been shipped. In these cases, restocking fees and shipping fees will be deducted from your refund.

To request the cancelation of your order please email verify@traxnyc.com with the subject "Cancel my order # [order # you want to cancel]". The order will be canceled within 24 hours upon receipt of the request.

*Custom jewelry projects and layaway orders are exempt from this cancellation policy. Please see the "Layaway Policy" and your "Custom Jewelry Agreement".


Layaways require a 10% deposit of the items total for a product priced up to $1499.99 and a 5% deposit for the products over $1500.00. If you wish to deposit over 5% for a $1500.00 item, please contact our Sales Representative at (212) 391 3832 or via Live Chat.

Final payment must be made within 2 years, how you choose to pay for the item is at your discretion. Items are not shipped until paid in full. Layaway guarantees the price of the item, not availability. If the item is no longer available after your order is completely paid off, please allow for 2 to 8 weeks to complete the production of the item.

Any cancellations will result in a refund in the form of credit toward a future purchase. Payments made towards a custom item are non-refundable.

Upon completion of your layaway if we detect an issue with your item your order will be fully refunded.


Terms and conditions
For a limited time, we will honor your initial deposit (up to 10% of the retail price) by matching it.
That's right!
The offer will stand as a credit in the layaway order.
By placing your layaway today, the credit will be automated, totaling your 10% deposit as a 20% credit.

The following items are not eligible for Layaway Sale offer: Miami Cuban link chains, Miami Cuban link bracelets, custom jewelry projects, Designer Watches.

*Terms and conditions may apply.
†TraxNYC will match the initial deposit up to 10%, any initial deposit over 10% will have a 10% credit applied.
§ Any cancellations or order modifications will result in a termination of this (Layaway Sale credit) offer.

Layaway orders that are returned for any reason are eligible for store credit only (no refunds).

Your satisfaction is our #1 priority TraxNYC is the most secure diamond jewelry website online today. We use secure HTTP protocol during checkout for 100% client information protection. There is no better way to secure your money than with a jewelry purchase. Historically, diamonds have gone up in value almost every single year since such rare commodities never go out of fashion. The same goes for gold, as can be seen from its rapid rise in price over the last few years. Our competitive pricing means your investment gets the most bang for the buck. We can match any sized budget for the gemstone investment you'll make, whether it's black diamonds or white. Black diamond jewelry is remarkably affordable while still retaining that diamond edge and shine. TraxNYC is always here to help you make the best purchase possible. We have a high percentage of repeat customers that love our service and products. State-of-the-art online security teamed with great pieces at ground-level prices � you'll never need to visit an 'offline' diamond jewelry store again (though we do have a showroom for your persual in Midtown Manhattan).
  • If you are not 100% satisfied with your purchase, you can return the merchandise. A return must be made within 14 days of receiving* the item. *Receiving: is the estimated date on which the item will be delivered (this date is determined by the shipping company once the package is shipped).
  • Shipping costs for the item will not be refunded.
  • A restocking fee shall be applied for returned goods following the price range table provided below :
    $1 - $100 $15
    $101 - $300 $25
    $301 - $500 $40
    $501 - $900 $50
    $901 - $1500 $60
    $1501 - $2500 $70
    $2501 - $6500 $120
    $6501 - $10000 $220
    $10001 - $15000 $350
    $15001 and Up $450
    Please note that other retailers charge 15%
    In some cases, we can use your restocking fee as credit towards another purchase
  • All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing),this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.
  • Any Custom work (including resizing, custom order, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.
  • For any more further questions regarding the Return policy, please contact a TraxNYC Customer Representative by clicking the contact button above.
    Returns with our merchandise are quite rare as we take great means to provide you your merchandise in the best possible way.
    In any case, we guarantee that we are going to do our best to give you the shopping experience that�s all about you.
  • Any layaway orders canceled or returned will be in the form of store credit. (money back refunds are not applicable to layaway orders)
  • Payments made towards a custom item are non refundable.
  • There no returns or exchanges on Rolex Watches.
  • NOTE : Please DO NOT send items back to us for return after 14 days. If you do, we will hold on to your package until you pay for the shipping back;
    $15 for anywhere in the Continental USA and $50 for any international shipments, additionally all these packages will be sent via USPS priority mail.
Payment Options
  • The card holders bank may charge a currency conceversion fee as all of our charges are made in US dollars.
  • TraxNYC can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with a VISA, MasterCard, American Express, or Discover card. However we do accept other types of payments such as :
    • Check
    • Money Order
    • Bank Wire Transfer
    • PayPal
    • Cash (In-House Appointment)
    • To use any of the four payment methods mentioned above, you will have to contact a TraxNYC Customer Representative.
    In some rare cases, credit card payments will have to be verified. Whenever we determine that card verification is necessary, our representative will call youshortly after we receive your payment to verify some key information, such as your shipping address. We take this extra precaution to make sure that you authorized the purchase made on your credit card.
  • Items usually ship within 2 to 5 days of purchase.
  • When the item does ship but only after 12 days, it will be express delivered at no extra charge.
  • If you need an item by a certain date, this can be arranged. Please call any of our Customer Representatives if you wish to make this type of request.
  • We ship WORLD-WIDE. However we are not responsible for any duty fees customs may charge you. Please contact verify@traxnyc.com if you have any questions.
  • Note 1 : Your item will be professionally packaged and come in a lovely jewelry box.
  • Note 2 : All packages shipped within New York State are subject to the New York State Sales Tax of 8.875%.
  • In order to pick us your online purchase in store, you need to contact us at verify@traxnyc.com or your sales represenative and request order pick up approval.
  • Once your order is approved for pick up, you will receive an email confirmation.
  • Please make sure that your items are ready for pick up by calling us 212-391-3832 or email service@traxnyc.com.
  • Follow the instruction in the email. Bring your Goverment issued Photo ID as well as credit/debit cards you used as payment method for this order. We will have to verify cardholder's identity prior giving the order.
  • Once your order is picked up, you will receive a conformation.
  • Order only can be picked up by the CARDHOLDER, person who made this payment.
  • TraxNYC offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. Additionally, you can purchase an extended warranty at the following rate :
    4 month - $39.95
    6 month - $54.95
  • Even after your warranty expires, we will stand behind our merchandise; just give us a call and we can make any repair you may need for the minimum cost possible, regardless of how the jewelry was damaged. This warranty is a priceless value. We highly value our customers and stand by our products.
  • Before shipment, your purchased merchandise will be appraised and certified by a TraxNYC diamond jewelry expert. Your appraisal will include all the specifics of your item such as carat weight, gram weight, diamond grade, current market value, color of diamond (such as for black diamonds) and more. Your appraisal will also be stamped with our company's corporate stamp, making it an official TraxNYC corporate document. This appraisal is an $80 value, yours free* to our valued customers.
    * Free appraisals are not included for international orders. Please contact a representative for more information.
    * We do not include free appraisals for any gold chains without diamonds.
  • NOTE:
    Joe Rodeo Watches do not come with appraisals. Their retail values and all other official information are listed on the manufacturer's website at http://www.joerodeo.com
  • No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party's ("Impacted Party") control, including, but not limited to, the following force majeure events ("Force Majeure Events"): (a) acts of God; (b) a natural disaster (fires, explosions, lockdowns, blackouts, earthquakes, hurricanes, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within 15 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party's failure or delay remains uncured for a period of 15 days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.