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Order Process


Once you submit your order, a credit card authorization hold occurs for the full amount. An authorization checks if your credit card is valid and that you have sufficient funds to complete the online transaction. The total amount of the online transaction is held and deducted from your credit card limit. Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to us until we capture the funds. Typically we try to capture funds and ship your order within a 7 day window. However, some pieces may take longer to produce and therefore may not ship for 2-3 weeks from date of order.


The credit card authorization period can last up to 7 days in which we are able to issue a credit card capture to retrieve the funds from your account. If the credit card authorization has not been captured within the 7 days the authorization becomes void. The funds are no longer held from your account and are put back into your account. The length of time it takes for the funds to be put back depends on your credit card issuing bank but is usually 3-5 business days.


Once an order is placed, it is sent to our verification department where we monitor any transaction for possible fraud. Depending on the nature of the transaction, the order may be sent to "Extra-Verification". In this process, you will be sent an email requesting some form of identification (License, Passport, etc.) as well as the credit card used for the purchase (Last 4 digits). In extreme cases, you maybe asked to send a photo of yourself holding both items (picture will be attached to email as an example). This is done to ensure that the person placing the order is, in fact, the cardholder. Keep in mind that we do not save these emails in our server, but rather attach them to your customer profile so that you can avoid this process in the future should you place a future order.


We do our best to turn orders around as quickly as possible, but some items can take up to 2-3 weeks to receive. If you need something by a certain date or would like to expedite shipping, please make sure to put that in the notes section of your order, or send us an email at service@traxnyc.com We will always do our best to accommodate your requests and we appreciate your understanding and patience.


You may request to cancel your order and we will issue you a full refund unless the production stage is complete, or your order has been shipped. In these cases, restocking fees and shipping fees will be deducted from your refund.

To request the cancelation of your order please email verify@traxnyc.com with the subject "Cancel my order # [order # you want to cancel]". The order will be canceled within 24 hours upon receipt of the request.

*Custom jewelry projects and layaway orders are exempt from this cancellation policy. Please see the "Layaway Policy" and your "Custom Jewelry Agreement".


Layaway requires a 10% deposit of the items total for a product priced up to $1499.99 and a 5% deposit for the products over $1500.00. If you wish to deposit over 5% for a $1,500.00 item, please contact our Sales Representative at (212) 690 TRAX or via Live Chat.

Final payment must be made within 2 years. How you choose to pay for the item is at your discretion. Items are not shipped until paid in full.

Any cancellations will result in a refund in the form of a credit towards a future purchase. Payments made towards a custom item are non-refundable.Layaway guarantees the price of the item, not availability. If the item is no longer available after your order is completely paid off, please allow for 2 to 8 weeks to complete the production of the item.

In the case of the Force Majeure events*, TraxNYC maintains the right to cancel and fully refund all deposits made towards layaway orders.


For a limited time, we will honor your initial deposit (up to 10% of the retail price) by matching it. That’s right! The offer will stand as a credit in the layaway order. By placing your layaway order today, the credit will be automated, totaling your 10% deposit as a 20% deposit.

The following items are not eligible for the Layaway Sale offer: Miami Cuban link chains, Miami Cuban link bracelets, custom jewelry projects, designer watches.

Any cancellations or order modifications will result in the termination of this offer. If your layaway order expires (after 2 years), the offer will be removed and the price updated to match the current sale price. By placing a layaway order you agree to these terms and conditions.

Your satisfaction is our #1 priority TraxNYC is the most secure diamond jewelry website online today. We use secure HTTP protocol during checkout for 100% client information protection. There is no better way to secure your money than with a jewelry purchase. Historically, diamonds have gone up in value almost every single year since such rare commodities never go out of fashion. The same goes for gold, as can be seen from its rapid rise in price over the last few years. Our competitive pricing means your investment gets the most bang for the buck. We can match any sized budget for the gemstone investment you'll make, whether it's black diamonds or white. Black diamond jewelry is remarkably affordable while still retaining that diamond edge and shine. TraxNYC is always here to help you make the best purchase possible. We have a high percentage of repeat customers that love our service and products. State-of-the-art online security teamed with great pieces at ground-level prices � you'll never need to visit an 'offline' diamond jewelry store again (though we do have a showroom for your persual in Midtown Manhattan).
  • If you are not 100% satisfied with your purchase, you can return the merchandise. A return must be made within 14 days of receiving* the item. *Receiving: is the estimated date on which the item will be delivered (this date is determined by the shipping company once the package is shipped).
  • Shipping costs for the item will not be refunded.
  • A restocking fee shall be applied for returned goods following the price range table provided below :
    $1 - $100 $15
    $101 - $300 $25
    $301 - $500 $40
    $501 - $900 $50
    $901 - $1500 $60
    $1501 - $2500 $70
    $2501 - $6500 $120
    $6501 - $10000 $220
    $10001 - $15000 $350
    $15001 and Up $450
    Please note that other retailers charge 15%
    In some cases, we can use your restocking fee as credit towards another purchase
  • All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing),this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.
  • Any Custom work (including resizing, custom order, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.
  • For any more further questions regarding the Return policy, please contact a TraxNYC Customer Representative by clicking the contact button above.
    Returns with our merchandise are quite rare as we take great means to provide you your merchandise in the best possible way.
    In any case, we guarantee that we are going to do our best to give you the shopping experience that�s all about you.
  • Any layaway orders canceled or returned will be in the form of store credit. (money back refunds are not applicable to layaway orders)
  • Payments made towards a custom item are non refundable.
  • There no returns or exchanges on Rolex Watches.
  • NOTE : Please DO NOT send items back to us for return after 14 days. If you do, we will hold on to your package until you pay for the shipping back;
    $15 for anywhere in the Continental USA and $50 for any international shipments, additionally all these packages will be sent via USPS priority mail.
Payment Options
  • The card holders bank may charge a currency conceversion fee as all of our charges are made in US dollars.
  • TraxNYC can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with a VISA, MasterCard, American Express, or Discover card. However we do accept other types of payments such as :
    • Check
    • Money Order
    • Bank Wire Transfer
    • PayPal
    • Cash (In-House Appointment)
    • To use any of the four payment methods mentioned above, you will have to contact a TraxNYC Customer Representative.
    In some rare cases, credit card payments will have to be verified. Whenever we determine that card verification is necessary, our representative will call youshortly after we receive your payment to verify some key information, such as your shipping address. We take this extra precaution to make sure that you authorized the purchase made on your credit card.
  • Items usually ship within 2 to 5 days of purchase.
  • When the item does ship but only after 12 days, it will be express delivered at no extra charge.
  • If you need an item by a certain date, this can be arranged. Please call any of our Customer Representatives if you wish to make this type of request.
  • We ship WORLD-WIDE. However we are not responsible for any duty fees customs may charge you. Please contact verify@traxnyc.com if you have any questions.
  • Note 1 : Your item will be professionally packaged and come in a lovely jewelry box.
  • Note 2 : All packages shipped within New York State are subject to the New York State Sales Tax of 8.875%.
  • In order to pick us your online purchase in store, you need to contact us at verify@traxnyc.com or your sales represenative and request order pick up approval.
  • Once your order is approved for pick up, you will receive an email confirmation.
  • Please make sure that your items are ready for pick up by calling us 212-391-3832 or email service@traxnyc.com.
  • Follow the instruction in the email. Bring your Goverment issued Photo ID as well as credit/debit cards you used as payment method for this order. We will have to verify cardholder's identity prior giving the order.
  • Once your order is picked up, you will receive a conformation.
  • Order only can be picked up by the CARDHOLDER, person who made this payment.
  • TraxNYC offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. Additionally, you can purchase an extended warranty at the following rate :
    4 month - $39.95
    6 month - $54.95
  • Even after your warranty expires, we will stand behind our merchandise; just give us a call and we can make any repair you may need for the minimum cost possible, regardless of how the jewelry was damaged. This warranty is a priceless value. We highly value our customers and stand by our products.
  • Before shipment, your purchased merchandise will be appraised and certified by a TraxNYC diamond jewelry expert. Your appraisal will include all the specifics of your item such as carat weight, gram weight, diamond grade, current market value, color of diamond (such as for black diamonds) and more. Your appraisal will also be stamped with our company's corporate stamp, making it an official TraxNYC corporate document. This appraisal is an $80 value, yours free* to our valued customers.
    * Free appraisals are not included for international orders. Please contact a representative for more information.
    * We do not include free appraisals for any gold chains without diamonds.
  • NOTE:
    Joe Rodeo Watches do not come with appraisals. Their retail values and all other official information are listed on the manufacturer's website at http://www.joerodeo.com
  • No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party's ("Impacted Party") control, including, but not limited to, the following force majeure events ("Force Majeure Events"): (a) acts of God; (b) a natural disaster (fires, explosions, lockdowns, blackouts, earthquakes, hurricanes, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; (i) shortage of adequate power or transportation facilities, and (j) economic disaster, hyperinflation, dollar ​​devaluation and stock market collaps . The Impacted Party shall give Notice within 15 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party's failure or delay remains uncured for a period of 15 days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.